|Assists the branch manager in overseeing the operations of the branch library, assists patrons by providing a high level of customer service in a complete range of patron services including reference and readers’ advisory services, and supervises page and custodial staff.
Essential functions include:
Patron Services: provides readers’ advisory, reference, requests, patron registration, check-in and check-out services and assistance to patrons of all age levels; assists patrons with the computer catalog, internet use, reference sources, indexes and other digital resources; explains library policy and procedures to patrons and library staff, and resolves related questions and concerns.
Staff supervision: develops and guides staff toward the highest standards of customer service; supervises staff and evaluates performance of pages and custodians; oversees the selection, training, performance appraisal and recognition, discipline and professional development of assigned staff.
Community outreach: together with the branch manager, initiates, develops and maintains effective working partnerships with Friends, schools, volunteers, business and civic groups; directs the work of library volunteers;
Branch operations: assists the branch manager in ensuring that patrons receive the best library service and that the branch is functioning efficiently and in accordance with the Library’s mission, administrative policies and procedures; assumes overall responsibility for the smooth operation of the branch, including directing the work of all other branch employees, whenever the branch manager is absent; serves as a resource to other branch staff.
Facility oversight: ensures that the building is safe and secure and that it is opened and closed on time; conducts minor maintenance and repair to building fixtures and library equipment; coordinates larger repairs, maintenance and projects with the building owner (city of Ferndale).
Promotes core Library values: supports intellectual freedom; shares responsibility for how library is perceived by the staff and the public; provides leadership to the Library though collaborative problem solving.
Regular hours at the Ferndale Public Library, located in Ferndale, Whatcom County, Washington. Perennially recognized by the national media as one of the best places to live in America, Whatcom County is a place that truly has something for everyone. With magnificent natural scenery, skiing and snowboarding at Mt. Baker, hiking, arts and theatre, and charming communities, Whatcom County is a unique area of Washington State. Learn more about the Ferndale area: http://ferndale-chamber.com/
UNION: Membership in AFSCME, AFL-CIO Local 1581 required commencing not more than 30 days after employment, according to the terms and conditions described in the current bargaining agreement.