||Job Summary: The Northwest Regional Council, as an Area Agency on Aging, funds and/or provides community-based programs to help elders and people with disabilities live in their own homes and communities for as long as possible, postponing or eliminating the need for institutional care. The Case Manager assists persons who are older and/or disabled in NWRC’s Whatcom County service area. Assesses client needs and authorizes in-home services, including the development and implementation of service plans, and the authorization of payment to providers, as required by State standards. This position works closely with Tribal clients providing culturally sensitive support to Elders and individuals with disabilities within local Tribal Communities.
ESSENTIAL JOB DUTIES include but are not limited to:
Case Manager Responsibilities
1. Provides supportive functions for the client, including client advocacy, assistance, consultation, family support, and crisis intervention.
2. Conducts an assessment that evaluates client’s cognitive, behavioral, and functional abilities by utilizing the Washington State Comprehensive Assessment Reporting & Evaluation (CARE) tool. Determines need and level of care for long-term care services and assesses resources for support.
3. Develops a safe and appropriate client-centered service plan, including use of case staffing and/or consultation for development.
4. Implements service plan by making appropriate arrangements with service providers and informal supports.
5. Provides ongoing case management and monitoring to ensure service plan is functioning as intended and meets the needs of the clients. Conducts reassessments of clients’ service plans within required time frames.
6. Conducts termination planning and implementation when client situation stabilizes and/or client is no longer in need of case management services.
7. Develops and maintains complete, concise client files in compliance with ADSA policy that document appropriately activities performed for the client and all other elements required for specific programs.
8. Creates, revises and maintains payment authorizations in Provider One; observes and monitors
authorization deadlines; participates with case aide team in support to Individual Providers on payment, training work week and overtime issues.
9. Participates in staff meetings, public education and provider training sessions, as appropriate.
10.Develops and maintains linkages with community agencies and organizations that could give support to the program or individual older persons.
11.Prepares correspondence, memos, and client-related written materials, as appropriate.
12.Participates in continuing education and training programs.
13.Works collaboratively with multi-disciplinary team, including nurses, other case managers, and case aides.
WORKING CONDITIONS\PHYSICAL REQUIREMENTS: Work is performed approximately 60% in an office environment and 40% performing client visits for Case Manager responsibilities. The office environment may include a shared workspace and may be fast-paced with frequent interruptions. Potential hazards may
include working with emotionally unstable, non-compliant or aggressive clients and complex family dynamics; significant local travel; driving in inclement weather; second hand tobacco smoke; aggressive animals; and exposure to contagious diseases. Potential exposure to repetitive stresses due to prolonged use of computers.
Sufficient mobility is required for the use of office equipment such as computer laptops, telephones, files and the copier, as well as for performing in-home assessments of clients, which may have limited accessibility.
The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required. Ability to lift and maneuver a maximum of 30 pounds.