Job position / title
Name of business / employer
Family Care Network
Job description / duties
Title: System Administrator
Location: Administration, Bellingham, WA
Position: Full-time, non-exempt (hourly) position
Job Summary: Responsible for installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery; maintains data files and monitors system configuration to ensure data integrity.
Maintains computer hardware and software systems for all company applications and users. Coordinates with outside vendors where assigned. Performs the testing on all software solutions prior to implementation.
Works on special projects as needed by the company, as directed by the IT Manager.
Recognizes and identifies potential areas where existing policies and procedures related to products supported by the Help desk require change.
Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team is informed.
Meets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.
Supports basic computer training on software fundamentals. Works with the super-user groups to help orient new employees as assigned by the corporation and or IT Team.
Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
Adheres to assigned work schedule (attendance and punctuality).
Additional duties as assigned.
Knowledge of a medical office practice.
Establish good employee relations including conflict resolution.
Customer Service and Personal Skills: Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.
Advanced computer skills – use of computer applications for Health information systems, word processing, EMR, and spreadsheets.
Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
Accurately perform detailed work, (i.e. plan, multi-task, organize and prioritize).
Work as part of a team that shares and leverages the strengths of its members.
Models a positive work ethic and customer friendly relations.
Discern and maintain confidentiality (i.e. HIPAA, proprietary information, disciplinary actions, etc.).
Installation, configuration, trouble shooting and maintenance
Windows Desktop & server experience:
Troubleshoot OS failures.
OS and performance tuning.
Terminal Services – Support Remote Desktop Environment.
Working knowledge of IIS.
Microsoft SQL Server:
Installation and management.
Citrix Terminal Services:
Farm installation and management and application Tuning.
PC / Hardware Maintenance:
Support Windows, Linux, MS Office Apps & Mac OS.
Customer Service and Personal Skills:
Be able to resolve complex support issues via telephone.
Maintain professional relationship, respect, and good reputation with users.
Bridge gap between tech-illiterate users and IT staff.
Develop both technical and people skills of IT staff.
Strong Organizational skills: Ability to prioritize enterprise IT projects.
Computer Science Related Degree (CS, Network Engineering, Specialty Training):
Network infrastructure knowledge necessary.
Experience working in a medical environment a plus.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.
Adhere to company immunization policy. Immunizations required: Influenza, Tdap, MMR, Varicella or a verified history of chicken pox disease, PPD and any additional immunizations determined necessary for the protection of staff and patients. Family Care Network will cover the cost of required immunizations for Family Care Network employees; immunizations will be administered by Family Care Network staff. Hepatitis B strongly recommended.
Application deadline / closing date
If you do not have a specific closing date (e.g. ‘Open until filled’) please select a date which you believe will be a reasonable amount of time to fill the position. 01/31/2019
Salary / rate of pay
Enter a specific hourly rate, or a range or ‘negotiable’ negotiable
Days and hours of employment
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Person or department to contact
709 W Orchard Dr #4
Work location (if different from above)
How to apply
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