Position Description Position: Special Projects Coordinator
Location: Whatcom County, May Travel to Neighborhood Counties
FTE status: Hourly non-exempt; 1.0 FTE (40 hours/week)
Starting Salary/Benefits: $18.00-$20.00/hour; DOE, benefits in accordance with WAHA Personnel Policy
Reports to: Programs Director
Job Purpose: The Special Projects Coordinator is responsible for meeting our contractual agreements to serve diverse populations from birth until older age through management of our AmeriCorps service members and coordination of specific agency’s service lines. Additionally, the Coordinator helps clients and their families navigate and access community services, health care linkages, and adopt healthy behaviors. The Coordinator works collaboratively with community partners, staff, and volunteers to support oral health activities & projects, health equity approaches, and other initiatives to improve access to basic needs and health care options.
* Experience in supervision or the direction of other’s work required
* Three-five years’ experience in health care, health insurance, or social services required
* Excellent communications skills (in-person, telephone, and written)
* Knowledge file management, transcription, and other administrative procedures
* Strong knowledge of Whatcom County health and social service resources
* Experience with grant reporting and ability to work on tight deadlines
* Ability to communicate with client advocates, community partners, and funders
* Experience with outreach planning and coordination to diverse clients and community partners
* Ability to work effectively both independently and as part of a time
* Computer competency: MS Office (Word, Excel, Access), Internet
* Ability to work occasional weekend and evening hours
* Bachelor’s degree or equivalent professional experience
* Valid Washington driver’s license and access to an insured vehicle
* English/Spanish bilingual, bi-literate preferred
* Maximizes agency capacity to serve diverse client needs by recruiting new AmeriCorps members and ensuring they are appropriately trained on various health care coverage options, resources, and tools for effective consumer advocacy and problem solving
* Ensures adherence to AmeriCorps performance measures by communicating job expectations, planning, monitoring, and appraising job results
* Provides consumer and organizational advocacy by organizing, attending and participating in stakeholder meetings around agency’s priority areas
* Provides accountability for work by documenting and following up on important actions and decisions from meetings
* Adheres to contractual agreements for all WAHA programs and direct service work by assisting in agency’s monthly and quarterly performance goals. Coordinates our local programs on Access to Baby Child Dentistry, Behavioral Health Access, and Laurendeau Cancer Foundation.
* Ensures compliance for data entry, documenting services rendered to clients, service outcomes, outreach activities, and meeting reporting deadlines
* Reduces barriers for individuals needing cost savings programs by providing application and systems navigation support for needs such as for advance care planning, basic food, charity care assistance, Medicare, Medicaid, premium assistance programs, patient and prescription programs, and plans on the WA Health Plan Finder
* Deliver excellent person-centered and community service, by demonstrating knowledge from continuing education training that applies to various client scenarios and providing technical support on HBE help tickets, North Sound Region navigator requests and escalated issues requiring higher level of complex case consultation
* Promotes healthy oral health practices to youth and families by educating them on ways to get their basic needs met, dental provider availability, insurance options, and oral dental education tips
* Other tasks or projects as assigned
Working Conditions/Physical Requirements:
Work is performed in an office environment. The office is very fast-paced with many deadlines to meet. Potential exposure to repetitive stresses due to prolonged use of computers. Stress associated with receiving multiple tasks from various individuals may occur.
Sufficient mobility is required for the use of office equipment such as computers, telephones, files and the copier. Sitting for extended periods of time as well as lifting a maximum of 30 pounds (file storage boxes, supplies, etc.) may be required. The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
It is the policy of the Whatcom Alliance for Healthcare Access to not discriminate against any person with regard to race, color, religion, sex, age, national origin, sexual orientation, marital status or physical or mental disability.