This is a temporary position that will receive a base wage + an additional premium pay in the amount of $2.00 per hour from April 16, 2020 through June 15, 2020.
The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).
POSITION SUMMARY: The primary responsibility of the House Person is to maintain the public areas of the hotel, respond to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Public Area Cleaning (70%): This position performs the daily and on-going cleaning of the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking areas ensuring that all areas are cleaned and orderly, dusted, vacuumed and that trash is removed. Outside maintenance of public areas includes picking up trash in the parking lot, cleaning ashtrays and policing the dumpster area; and maintaining the cleanliness of the Oxford Collection of hotels van.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Relations (20%): Extend warmth and hospitality when greeting guests at the hotel entrance, welcoming them to the hotel. Interact and acknowledge guests, provide directions and assistance. Escort guests to rooms, cart guest luggage to and from guestrooms, deliver guest supplies, flowers and packages to guestrooms. May transport guests (using company vehicle) to and from the airport and other locations. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Other (10%): Maintain hotel reader boards, stock gift shop /convenience store (if applicable), and assist with meeting room set up. Communicate effectively with all hotel staff to ensure smooth delivery of services. Other duties as necessary.
Professional Appearance – Presents a professional and polished look
Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
Detail Orientation – Is accurate and methodical when following processes and instructions
Team Orientation – Works cooperatively with others, assisting voluntarily
Customer Service – Understands and meets the needs of customers
Time Management – Does most important, guest-related work first
Stress Management – Exhibits self-awareness and self-control in pressure situations
Company Character – Supports company vision and values
EDUCATION & EXPERIENCE
High School Diploma or GED preferred
Hospitality / hotel work experience preferred
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
The Oxford Collection of hotels is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on a background and drug screening.