Position: AmeriCorps “Healthy Futures” Health Equity Intern. This is a 10.5 month
service position starting September 1, 2018, contingent on funding.
FTE status: Hourly non-exempt; 1.0 FTE (40 hours/week). Member must serve a
minimum of 1700 hours.
Salary/Benefits: $ 5,920 Education Award after completion of service
$1,307 gross monthly living allowance
Federal loan forbearance—the government pays for accrued
interest during term of service (pending federal approval)
Health benefits (AmeriCorps member only)
Reports to: Connector Services Manager
• High school diploma or the equivalent; college degree in a health or human services field preferred.
• Interest in learning about and improving health insurance and care systems; experience preferred.
• Strong interpersonal and communication skills.
• Experience in health/social services, counseling, or customer relations preferred.
• Reliable transportation as driving for outreach work is preferred.
Additional requirements of AmeriCorps:
• Pass criminal background check.
• U.S. Citizen or Lawful Permanent Resident.
The AmeriCorps “Healthy Futures” Health Equity Intern will play a critical role in assisting with providing health insurance and care connection services to clients, conducting community outreach, and carrying out other projects to increase health care access.
Roles and Responsibilities:
The AmeriCorps Member will collaborate with the Connector Services Team (including a second Americorps member), playing a critical role in supporting WAHA’s mission of connecting community members to health care services.
Assist clients in person, on the phone and/or by email with obtaining health insurance and healthcare connection services. Direct service duties include:
• Screen for health insurance eligibility and local healthcare access programs
• Conduct in-person application assistance for Medicaid, Medicare, Bridge Assistance and
other health insurance and/or access programs. Follow tracking protocols to monitor client application status and respond to barriers which prevent approval.
• Explain eligibility and answer questions about Health Care Reform
• Establish trust and appropriately gather sensitive and confidential client information to
educate clients regarding ways to access to healthcare services. Problem-solve as needed
given clients’ individual needs and circumstances.
• Educate clients on health insurance and assist client in establishing a primary care doctor.
• Provide client-centered information and facilitate referrals to other community resources and programs.
• Educate clients about End of Life care and Advance Directive counseling.
• Maintain organized, thorough and timely documentation of services provided; assist in
preparation of monthly and quarterly reports, as requested
• Work independently as well as collaboratively with other team members
• Other duties as assigned
Outreach and Support:
• Participate in community outreach to civic groups, schools, faith communities, small
businesses and others as deemed appropriate
• Attend local and regional enrollment events to assist consumers in gaining access to health care coverage
Required AmeriCorps Training:
▪ AmeriCorps Affiliation and Program Orientation (provided by Washington Service Corps)
▪ Volunteer Recruitment, Management and Recognition
▪ Effective Communication
▪ Cultural Competency
▪ Life After AmeriCorps
Office Conditions/Physical Requirements:
Work is performed in an office environment. The office is very fast-paced with many deadlines to meet. Potential exposure to repetitive stresses due to prolonged use of computers. Stress associated with receiving multiple tasks from various individuals may occur. Sufficient mobility is required for the use of office equipment such as computers, telephones, files
and the copier. Sitting for extended periods of time as well as lifting a maximum of 30 pounds (file
storage boxes, supplies, etc.) may be required. The ability to hear and communicate at a level
sufficient to perform the essential functions of the position is required.
Site Specific Description:
Our mission is to connect people to health care and facilitate the transformation of the current system into one that improves health, reduces cost, and improves the experience of care. We are driven by our two-part mission of providing local access services, while fostering public participation and meaningful system change. WAHA has twelve staff members plus more than 20 volunteers who are very committed to WAHA’s mission and programs. The AmeriCorps member is considered a team member alongside the staff and is included in staff meetings, trainings and office-wide communications.
Hours of Service:
Monday* Bellingham 8:30am-12pm 12-12:30pm Bellingham 12:30-5:00pm
Tuesday* Bellingham 8:30am-12pm 12-12:30pm Bellingham 12:30-5:00pm
Wednesday* Bellingham 8:30am-12pm 12-12:30pm Bellingham 12:30-5:00pm
Thursday* Bellingham 8:30am-12pm 12-12:30pm Bellingham 12:30-5:00pm
Friday* Bellingham 8:30am-12pm 12-12:30pm Bellingham 12:30-5:00pm
*occasional weekend & evening events in various county locations
Total Hours for the Week: 40
Who to Report To:
The AmeriCorps Intern will report directly to the Connector Services Manager at WAHA. The AmeriCorps Intern will be expected and supported in his/her need to attend appropriate
AmeriCorps trainings or attend to AmeriCorps duties. Should AmeriCorps duties conflict with service site duties, every effort will be made between the member and the service site to come to an agreement that works for both parties. The statements contained herein reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of service requirements. Individuals may perform other duties as assigned. It is the policy of the Whatcom Alliance for Healthcare Access to not discriminate against any person regarding race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or physical or mental disability.
Employee Signature: _______________________________ Date:______________