IT MSP Field Technician

Job Details

Full-timeEstimated: $51,000 – $72,000 a year

Benefits

  • Health Insurance
  • Vision Insurance
  • Professional Development Assistance
  • Dental Insurance
  • Paid Time Off

Qualifications

  • Customer Service
  • Organizational Skills
  • Information Management
  • Computer Networking
  • Operating Systems
  • Master’s Degree

Full Job Description

Field Technician for a growing IT Managed Service Provider

We are a growing 18-year-old Managed Service Provider that supports and services IT for small to medium sized businesses nationwide. We are looking for an experienced Field Service Technician to deliver a highly desired customer service experience. Our field technicians support IT network implementations, upgrades, troubleshooting, maintenance, and support for our growing client base of nearly 300 organizations.

We have the Best Customers!

Our locally owned company with an office based in Ferndale, WA continues to grow due to customer-based referrals. We are recognized as a leading provider of IT solutions and services that helps customers reduce costs, optimize business performance while meeting their strategic goals. We provide a full complement of IT solutions, hardware and support services, plus hosted cloud solutions. Over the years, we have built and worked to maintain high standards so that supporting multiple customers is predictable. We have the best customers and consider them partners.

We Value our Team

Our employees appreciate that we offer the tools they need to get their jobs done. We offer competitive wages depending on your experience, along with a health care plan, vacation and more.

Benefits Include:
Health insurance
Dental insurance
Vision insurance
Paid time off, vacation
Professional development assistance
Retirement

Job Type: Full-time

Experience: IT Support: 1 year (Preferred)

License: Driver’s License (Required)

Interested in Joining a Top-Notch Team?

Our company is growing fast; finding qualified and reliable team members is critical when it comes to supporting our ongoing development. We have an ever-expanding list of small and large projects to tackle, that’s where you come in.

Our ideal candidate will be motivated and excited to contribute, with an understanding that everyone works collectively for the benefit of our clients. You don’t have to be the master of everything, we each have our specialties, but work together for a common goal: supporting our partnership businesses. Our clients come first. We strive to have a greater understanding of our partners so we may anticipate and prepare for their future needs. We deliver technology-based solutions that will provide integrated, value-added products and services to help them be leaders in their respective industry.

Our projects employ the latest technologies to provide our clients with the most reliable, business-grade solutions on the market. We are dedicated to exceeding expectations, producing winning outcomes and seeking continuous improvement. These factors define our commitment to grow and nurture our success. This is an excellent opportunity for a motivated IT professional looking for high-level mentorship and career growth.

Main Job Tasks and Responsibilities

Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Installing hardware and software systems
Maintaining or repairing equipment
Setting up computer security measures
Configuring computer networks
Perform system backups and recovery
Maintain data files and monitor system configuration to ensure data integrity
Offering technical support on-site or via phone or email
Operate vehicle in a safely manner
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Responsibility of maintaining/upkeep of any company vehicle used. Stock work vehicle with appropriate materials and tools to accomplish job as needed.
Reliability, showing up to work when scheduled and showing up on time.
Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations.
Updates assigned service requests in the Help Desk Ticketing System, report and receive technical requests, including supporting end‐users and co-worker’s service requests.

Education and Experience

Dell Certification, Microsoft, SonicWall Certifications desired, but not required
Customer service skills
Ability to troubleshoot, test, repair and service technical equipment English literacy
Familiarity with mobile tools and applications
Individual selected must have verifiable troubleshooting and diagnostic experience working with desktops and laptops in a fast paced environment
Familiarity with current software operating systems, utilities and other commonly used office applications
Ability to manage territory with little direct supervision
Must have the ability to lift up to 50 lbs.
Broad knowledge base spanning networking and servers (infrastructure)
User-based technical support on all Windows and Mac operating systems
Mobile device management, primarily iOS devices
Microsoft Active Directory
Windows Server
SAN and VMWare administration
Networking/Security
SonicWall Firewalls
Routing and Switching
3CX VoIP

Key Competencies

Attention to detail and accuracy
Good verbal and written communication skills
Organizational skills
Information management
Problem analysis and problem solving skills
Install and properly configure Windows desktops / laptops
Troubleshoot ISP/connectivity issues
Setup and troubleshoot a network firewall
Comfortable with supporting end users over the phone or in person
Comfortable troubleshooting and installing computer components

Are you interested in becoming a part of a customer-focused team of high performance technology professionals? NW Technology is empowering their partner businesses through world class IT solutions. We are searching for dynamic individuals who are as passionate about technology as they are about providing best-in-class customer support. Our managed services practice allows our employees to have access to a variety of technologies and environments, broadening their skill set while preparing for future growth.