Patient Account Representative

Job position / title
Patient Account Representative
Name of business / employer
Family Care Network
Job description / duties
Family Care Network’s Patient Accounts Department is seeking a full-time Patient Account Representative. The schedule is Monday-Friday 8am-5pm. This position is responsible for processing charges and payments in accordance with FCN policies and procedures.

We are looking for a qualified, motivated individual with a passion for family medicine who can:
-Communicate effectively
-Provide excellent customer service
-Utilize knowledge, experience, and critical thinking skills to problem solve and complete work efficiently
-Respond to patient questions and/or concerns in a calm and helpful manner
-Accurately enter and review data in billing systems
-Prioritize and multitask on multiple projects with frequent interruptions

Company Information: As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community’s well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 11 locations in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. We offer an excellent benefits package including medical and dental insurance, paid time off, and a 401K. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.

Essential Knowledge, Skills and Abilities:
-Successful candidate is experienced in CPT and ICD coding, medical billing, and health information system applications
-Experience in a medical office or with healthcare insurance billing preferred
-Ability to accurately process a high volume of data
-Ability to establish lasting and effective employee relationships in a team environment
-Proficiency using standard computer and office equipment
-Good spelling, grammar, typing, data entry, and phone skills
-Ability to maintain patient privacy and confidentiality
-Ability to adapt to process and procedure changes
-Ability to thrive and grow in a fast-paced, learning environment

Required Education: High school diploma or equivalent. Completion of a medical billing program, or a combination of education and experience.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: All FCN employees must adhere to the company immunization policy. Immunizations required: influenza, Tdap, MMR, varicella or a verified history of chicken pox disease, PPD and any additional immunizations determined necessary for the protection of staff and patients. Family Care Network will cover the cost of required immunizations for Family Care Network employees; immunizations will be administered by FCN staff. Hepatitis B is strongly recommended.

Family Care Network is a Drug-Free, Equal Opportunity Employer.

Application deadline / closing date
Salary / rate of pay
Days and hours of employment
Monday-Friday 8:00a-5:00p
Flexible schedule?
(○) Negotiable

Travel required?
(○) No

Pay period
(○) Bi-weekly
Person or department to contact
HR Department
Business address
709 W Orchard Dr Ste 4
How to apply
Please visit our website at and click on ‘careers’ to apply.

Direct link to this opening:

Applications should include
[×] Resume
[×] Cover letter