Case Management Intern

PROGRAM: Family Housing Program/ Rapid Re-housing
SUPPORTED BY: Family Housing Program Case Managers, Rapid Re-housing Supervisor
POSITION SUMMARY: The Case Management Intern will support case managers offering advocacy based case management to clients participating in Lydia Place’s Rapid Re-housing programs. This intern will assist households in identifying housing options, securing permanent housing, establishing a housing stability plan, and working towards self-sufficiency in addition to aiding support with housing compliance paperwork and file maintenance.
PROGRAM LENGTH: Minimum 6 month commitment (2 quarters), 12-16 hours a week
TO APPLY: Email cover letter and resume to Case Manager, Louis Walbrek at Position open until filled.
• Actively completing a BA in Human Services or related field; or other related educational experience. Applicants using internship for class credit preferred.
• Ability to adapt easily to change and handle stressful situations effectively and on a regular basis.
• Background/ interest in the fields of social justice and human services.
• Strong organization skills
• Ability to work as part of a team
• Motivated self-starter with the ability to work independently without direct supervision in a busy environment.
• Experience and desire to work with people from diverse backgrounds.
• Demonstrated ability to solve problems and think strategically.
• Proficiency with word processing, Microsoft Office programs, and internet software.
• Ability to communicate written and orally with clarity and professionalism.
• Valid driver’s license and current vehicle insurance required.
● Gain experience with operations of a non-profit organization.
● Develop rapport and establish professional relationships with Human Services professionals.
● Learn how to work, communicate, and make positive change in a professional office environment.
● Gain insight about the complexities of poverty and homelessness.
● Letter of recommendation can be provided upon successful completion of internship.
• Support with conducting client intake and eligibility determination, shadow case management in office and at home visits with opportunities to lead client discussions, provide advocacy, rapport building, assessments, resource and referral, development of case plan, participate in compliance paperwork.
• Advocate for clients from a client-centered approach which supports clients in functioning as independently as possible
• Provide comprehensive advocacy services to clients which address all factors that have contributed to their homeless status.
• Assist clients with the lease-up process with their property manager; and accompany them to related appointments as needed.
• Develop a permanent housing service plan; collaborate with other agencies to meet client needs.
• Attend on-going home visits and office appointments with clients intended to evaluate service effectiveness and progress toward goals.
• Conduct exit interviews with clients leaving the program and create an exit summary detailing progress and goals made while in the program.
Communication, Documentation, Other Essential Functions:
• Fulfill all duties as a mandated reporter of child abuse or child neglect to DCFS.
• Maintain client confidentiality in all circumstances expect those required by law.
• Participate in weekly check-ins with supervisor.
• Communicate effectively with clients, colleagues, supervisors, and community partners.
• Support with maintaining accurate and timely documentation of client files; enter data into CMS, including compliance with all contract and confidentiality requirements.
• Represent Lydia Place at designated community meetings and through public presentations as assigned; preserve positive professional relationships with landlords, property managers, and housing providers in the community.
• Additional duties as assigned.
To perform job successfully, the individual should demonstrate the following competencies: listens and gets clarification, balances team and individual responsibilities, gives and welcomes feedback, treats people with respect, keeps commitments, follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, adapts to changes in the work environment, is consistently at work on time, ensures work responsibilities are covered when absent, asks for and offers help when needed, displays willingness to make decisions, supports and explains reasoning for decisions, includes appropriate people on decision making process, observes safety and security procedures, reports potentially unsafe conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to sit for extended periods of time. Employee also is frequently required to stand, walk, climb, or balance.