Job position / title
Customer Care Specialist II
Name of business / employer
Job description / duties
This position reports to a Customer Care Supervisor and is accountable for assuring customers receive consistent, high levels of service that drive increased loyalty and deeper relationships. Customer Care Reps process service requests, they resolve routine issues and respond to inquiries quickly and accurately; responses are complete and focus on achieving high levels of first contact resolution. Customer Care Reps are actively involved in “team sell” and work closely with sales partners to grow sales. This position has demonstrated competence in performing all activities associated with Customer Care Representative II.
Minimum three years customer service related work experience.
Minimum one year data entry and keyboarding experience.
Application deadline / closing date
Salary / rate of pay
Days and hours of employment
Person or department to contact
400 Sequoia Dr, Bellingham, WA 98226
Work location (if different from above)
How to apply
All candidates must apply online at //www.schoolspecialty.com/careers
Applications should include