Job position / title
Customer Care Advocate (French Speaking)
Name of business / employer
Job description / duties
This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer relations through receiving, investigating, processing and responding to customer inquiries.
*First line of contact for customer inquires via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
*Partners with associates and/or School Specialty franchises to assure customers’ expectations are met or exceeded.
*Identifies and resolves underlying root causes through research and analysis.
*Develops customer, vendor, and product knowledge expertise.
*Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.
*Responds to customers inquires and follows through to completion accurately and within customer timeframes.
*Receives and processes phone and electronic orders.
*Diffuses difficult customer situations in a professional manner
*Minimum three years customer service related work experience.
*Minimum one year data entry and keyboarding experience.
*Fluent in French
Application deadline / closing date
Salary / rate of pay
Days and hours of employment
Person or department to contact
400 Sequoia Dr, Bellingham, WA 98226
Work location (if different from above)
How to apply
All candidates must apply online at //www.schoolspecialty.com/careers
Applications should include