Customer Care Advocate (French Speaking)

Job position / title
Customer Care Advocate (French Speaking)
Name of business / employer
School Specialty
Job description / duties
This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer relations through receiving, investigating, processing and responding to customer inquiries.

Essential Functions:

*First line of contact for customer inquires via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
*Partners with associates and/or School Specialty franchises to assure customers’ expectations are met or exceeded.
*Identifies and resolves underlying root causes through research and analysis.
*Develops customer, vendor, and product knowledge expertise.
*Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.
*Responds to customers inquires and follows through to completion accurately and within customer timeframes.
*Receives and processes phone and electronic orders.
*Diffuses difficult customer situations in a professional manner

*Minimum three years customer service related work experience.
*Minimum one year data entry and keyboarding experience.
*Fluent in French

Application deadline / closing date
Salary / rate of pay
Days and hours of employment
Flexible schedule?
(○) Negotiable

Travel required?
(○) No

Pay period
(○) Bi-weekly
Person or department to contact
Business address
400 Sequoia Dr, Bellingham, WA 98226
Work location (if different from above)
How to apply
All candidates must apply online at //

Applications should include
[×] Resume