Learning Center Office Assistant

Job position / title
Learning Center Office Assistant
Name of business / employer
North Cascades Institute
Job description / duties
Summary of Position
The Learning Center Office Assistant acts as a key team member with Learning Center and Registration staff to interface between the public and the Institute. This position requires excellent customer service and communication skills. The Office Assistant is responsible for greeting and assisting visitors either in-person or phone, providing support for on-site and phone registrations, managing retail sales on the Point of Sales System, and providing administrative support for the Front Desk and campus programs. This position is based at the Institute’s Environmental Learning Center located in North Cascades National Park on Diablo Lake.

Front Desk Support including Store and merchandise sales
● Provide professional, friendly customer service at the Front Desk to visitors at the Learning Center or calling on the phone.
● Provide customers with information and answer questions regarding Institute programs, the Learning Center, the North Cascades Institute, and the surrounding areas.
● Manage program check-in for daily and weekend programs and provide assistance to youth and adult program participants.
● Support the Retail Operation by processing sales transactions on the Point of Sales System. Open and close cash register.
● Keep the Learning Center retail store well stocked and tidy at all times. Coordinate retail needs/requests with Retail Manager.
Administration for Programs and Operations
● Provide administrative assistance to Learning Center staff in support of campus programs.
● Create daily and weekend rosters for Learning Center programs.
● Collect and organize confidential registration paperwork while programs are at the Environmental Learning Center; enter data and send related paperwork to the Sedro-Woolley office after programs are complete.
● Assist in reviewing and approving reservations requests for campus space (bunkhouses, classrooms, etc).
● Assist in reviewing meal schedules for upcoming campus programs; identify and send out meal opportunities that are open to Institute employees.
Database entry
● Assist Program Managers with creating campus programs through the Institute’s database, Salesforce.
● Enter anticipated participant names and dietary restrictions into Salesforce programs and assist with assigning lodging for programs/participants.
● Register participants over the counter or by phone for Skagit Tours and Institute programs on the weekends and as needed.
● Follow up all registrations with confirmation emails.
● Processes registration payments on the Point of Sales System and enter newly registered participant information in database. Work with the Registrar and Accounting department to ensure transactions are accurate and records follow accounting procedures. Maintains data integrity of registered participants for information transfer to key program and facilities staff.
● Regular attendance at staff meetings.
● Transcribe staff meeting notes.
● Attend trainings and hands to work.
● Support emergency response and risk management policies.

This is a temporary/seasonal, full time, non-exempt position. The wage is $14.00 per hour and benefits include sick leave and holiday pay.

Rental housing may be available. Pets and smoking are not allowed on Campus.

Start Date
March 4, 2019

Job Duration
March 4 – October 31, 2019

Work Schedule
This is a full-time position at 40 hours per week. Work schedule includes weekends.

Application Deadline
Review of applications will begin immediately. Position will remain open until filled.

To Apply
Please apply online on our website at: http://ncascades.atsondemand.com/
Complete the online application and upload a cover letter and resume.

Equal Opportunity Employer
Recruiting and retaining a diverse workforce is a high priority at North Cascades Institute. The Institute does not discriminate on the basis of race, color, national origin, religion, sex, gender, gender expression, gender identity, sexual orientation, physical or mental disability, military, genetic information, ancestry, marital status, age, citizenship or any other basis prohibited by law in any of its policies or programs.

About North Cascades Institute
The Institute’s mission is to inspire and empower environmental stewardship for all through transformative educational experiences in nature. Since 1986 we have helped connect people, nature and community through science, art, literature and the hands-on study of natural and cultural history. Our goal is to help people of all ages and backgrounds experience and enjoy the mountains, rivers, forests, people and wildlife of the Pacific Northwest – so all will care for and protect this special place. The Institute is committed to innovation and excellence in environmental learning and leadership in the nonprofit community. We believe that sustainable communities are built on healthy environments, vibrant economies and social equity.

North Cascades Institute, http://www.ncascades.org, is a respected, national leader among U.S. environmental education organizations. The Institute is in sound financial health with a $4 million budget and strong reserves, and more than a decade of Four-Star ratings with Charity Navigator. The Institute was also voted “Best Place to Work” in the 2013 Bellingham Alive – Best in the Northwest annual readers’ poll. This is a wonderful opportunity to join North Cascades Institute at a time of exciting growth.

Required Qualifications
● Passion for the Institute’s goal to connect people, nature and community.
● Demonstrated excellent and professional customer service including verbal and phone communication, written, and interpersonal skills.
● Self-motivated – able to work both independently and collaboratively within a team environment.
● Ability to work well under pressure and to move from task to task with frequent interruptions.
● Must maintain confidentiality of sensitive information.
● Ability to use cash register.
● Ability to work weekends and holidays.
● Commitment to building a work environment that is welcoming and inclusive to all.
● Final offers of employment are contingent upon the successful completion of a background check that may include employment history, national criminal background check, national sex offender registry search and a driving history check.

Preferred Qualifications
● Proficient in Microsoft Office.
● Google Suite experience.
● Basic experience with databases.
● Demonstrated ability to prioritize tasks and manage time wisely.
● Comfortable with technology and/or willingness to learn technical tools used within the Institute.

Application deadline / closing date
Salary / rate of pay
$14.00 per hour plus paid sick leave and holidays
Days and hours of employment
Flexible schedule?
(○) No

Travel required?
(○) No

Pay period
(○) Bi-weekly

Dates of employment (specify if temp or seasonal)
March 4 – October 31, 2019
Person or department to contact
Cindy Lee
Business address
810 State Route 20
Work location (if different from above)
Sedro Woolley

How to apply
To Apply
Please apply online on our website at: http://ncascades.atsondemand.com/
Complete the online application and upload a cover letter and resume.

Applications should include
[×] Resume
[×] Cover letter