Program Specialist — Northwest Regional Council

Job position / title

Program Specialist

Name of business / employer

Northwest Regional Council

Job description / duties

The Northwest Regional Council, as an Area Agency on Aging, funds and provides community-based programs to help people live in their own homes and communities for as long as possible, postponing or eliminating the need for institutional care. Program Specialists provide outreach, information, assistance, and options counseling on the services, products, and/or resources available to clients and their families through social service agencies, medical providers, and community partners who face challenges related to aging and/or disabilities. Functions include screening and assessing to identify needs, making referrals and\or authorizing appropriate resources and services, providing ongoing education, consultation, and general assistance to clients and family caregivers.

NWRC offers excellent medical/dental/vision benefits for the full-time employee and their dependent(s). In addition, the employee and dependents are eligible to participate in the Employee Assistance Program (EAP). Other benefits include participating in the Public Employees Retirement System (PERS), long term disability insurance, life insurance, various deferred compensation programs, Flex Plans for health and/or child/elder care, paid leave, sick leave, and 11 paid holidays per year.
Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization. EOE


Knowledge, Skills and Abilities:
• Demonstrated skills in interpersonal communication, interviewing, client assessment, problem-solving, organization, time management, and documentation of activities.
• Ability to manage several tasks at one time with repeated interruptions, in a shared office space, and meet regular deadlines.
• Extensive knowledge of the formal and informal support networks available to the residents of the appropriate service area. Demonstrated ability to triage client needs, assess client’s strengths and weaknesses, and match clients with services in the region. Knowledge of the assigned geographical area.
• Knowledge of the long term care process, issues related to aging and disability, service delivery systems, and family caregiver issues.
• Demonstrated ability to work with computers and various computer software programs including Microsoft Office, Access database, internet, and email. Ability to operate standard office equipment.
• Ability to track authorization costs and stay within a budget.
• Ability to communicate effectively in both oral and written format. Ability to develop and present clear information to groups of people.
• Ability to locate resources using resource database and files to match the needs identified by clients with the eligibility requirements of the program. Ability to interpret the eligibility requirements of Medicare, Medicaid and other public programs.
• Ability to maintain confidentiality of information, including client information, and financial records.
• Ability to establish and maintain effective working relationships with co-workers, other members of government service, community agencies, appropriate community businesses, and members of the general public using courtesy, tact, and good judgment.
• Sensitivity to the needs and values that are present in working with diverse groups of people.
• Knowledge of Alzheimer and dementing disease processes preferred.
• Skill and/or fluency in speaking Russian or Spanish is desired.

• Bachelor’s Degree in social services or related field; AND
• Two years of social service experience; OR
• An equivalent combination of education and experience which provides the skills, knowledge and ability to perform the work.

Application deadline / closing date

If you do not have a specific closing date (e.g. ‘Open until filled’) please select a date which you believe will be a reasonable amount of time to fill the position.


Days and hours of employment

Mon-Fri 40/hrs wk

Person or department to contact

Human Resources

Business address

600 Lakeway Drive Suite 100, Bellingham WA 98225




How to apply

Application materials may be requested by contacting the Bellingham Office @ 360-676-6749,, or downloading directly from All applications and application materials, including a cover letter and resume, must be fully completed and returned to the Bellingham office by Friday, February 23rd, 2018.

Applications should include

[×] Resume

[×] Cover letter

[×] References