IT Help Desk Technician- Closes 2/15/18

Position IT Help Desk Technician
Employer  Kam-Way Transportation
IT Help Desk Technician
We’re looking for an IT help desk technician to provide internal support for employees. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. This is a Windows Environment and we support mobile devices, printers, scanners, copiers, Laptops, Desktops etc.
Basic Function/Responsibilities:
• Handle Tier 1 help desk and escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
Qualification Required Experience:
• Windows 7, Windows 10, Google Collaboration Apps and Microsoft Office 2013/ 2010
• Basic Active Directory knowledge and Basic Exchange 2010 knowledge
• Computer Hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
• Client PC connectivity – Ethernet, Wireless, TCP/IP and VPN
• Basic File server knowledge
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 1 year+ experience working in a Windows environment or Demonstrable Skills in an Equivalent Education environment.

Desired Experience
• Familiarity with Track-It Ticketing Systems, Symantec Cloud AV , Meraki cloud monitoring
• Networking knowledge – basic Cisco commands and programming

Compensation

$15-$16
Days/Hours M-F 8a-5p
Contact Info Harneet Sihota

BUSINESS ADDRESS: 215 Marine Drive Blaine WA 98230

EMAIL: eromero@kam-way.com

PHONE: 360.332.1444 ext. 520

How to Apply To apply, send in your resume and any additional documents to careers@kam-way.com
Position Closes February 15, 2018
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