|Position||IT Systems Administrator/Helpdesk Support|
|Job Description||This position is responsible for managing the day to day activities of IT help desk and systems support functions, providing service level excellence to the organization. Supports the work activities of the team by managing, monitoring, and maintaining all networks, servers and systems for 24/7 optimal performance, data integrity, and security. Provides technical and administrative support on systems, including installation, implementation, testing, troubleshooting, and maintenance/development on network systems, software and hardware. Proactively seeks new and innovative ways to transform IT infrastructure and deliver IT support.
Responsible for establishing and maintaining effective working relations, communication, and coordination with area staff and management as well as professional business relationships with outside contacts and vendors.
High degree of personal integrity and discretion.
Accuracy and self-auditing.
Excellent organization skills, follow-through, thoroughness and attention to detail.
Sense of urgency to ensure that IT issues are dealt with promptly and accurately.
Work independently under limited supervision; solve problems involving differing situations, requiring creativity to search for solutions among learned and unlearned alternatives. Frequent analysis, independent judgment and discretion is required to determine appropriate courses of action.
Communicate effectively, both orally and in writing. Must be a good listener as well as being able to disseminate information.
Work effectively with employees at all levels of the organization, outside customers, and with the general public, including tolerance for constant interruptions.
Demonstrate a positive and professional demeanor as an IT professional at Comphy Co.
Troubleshoot, collect, compile, and analyze information to develop recommendations.
Demonstrate strong knowledge of MS applications, servers and operating systems.
Demonstrate confidentiality and discretion in dealing with highly sensitive company information.
Manage a number of priorities simultaneously and meet deadlines.
Work cooperatively and foster teamwork by helping co-workers with essential functions.
Perform the essential physical job functions including but not limited to:
o Ability to spend extended periods of time sitting at workstation performing office work. Work is generally sedentary in nature, but may require standing and walking up to 15% of the time.
o Mobility to travel throughout office and warehouse areas and workstations.
o Ability to tolerate a work area containing bright lights and noise.
o Sufficient finger dexterity to make small movements such as computer keyboard manipulation, or picking up small objects.
o Ability to lift and transport up to 40 pounds from floor to storage shelves and/or around the work location.
Work overtime occasionally, as required.
Education and Experience:
High School Diploma or GED required.
Bachelor or Technical Degree in computer science, IT or related field strongly preferred.
Minimum of two (2) years previous systems administration and/or IT systems support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
Certification(s) such as: Cisco Certified Network Associate (CCNA), CompTIA A+, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Microsoft Certified IT Professional, Microsoft Certified Systems Administrator(MCSA), Microsoft Certified Systems Engineer (MCSE) are preferred.
Experience with Windows Server operating systems, Backup technologies, VoIP phone systems, workstation imaging, hardware install and configuration.
Experience with Quickbooks a plus.
Experience with CRM programs such as Salesforce preferred.
Must have strong investigative, problem solving and customer responsiveness skills, and have the ability to communicate in a pro-active, positive and professional manner.
Demonstrated data entry accuracy and attention to detail a must. Must possess strong organizational, prioritization and time management skills.
Ability to manage multiple, competitive priorities simultaneously within a team environment.
Must have a high level of integrity, self-accountability and be self-motivated.
Strong analytical and project management skills are preferred.
Must have the ability to remain calm and focused under pressure.
|Days/Hours||Monday – Friday 8am-5pm|
|Contact Info||Human Resources
7034 Portal Way Unit U2, Ferndale, WA 98248
|How to Apply||To apply, please submit your resume and cover letter via e-mail to email@example.com.|
|Position Closes||July 27, 2017|