IT Systems Administrator/Helpdesk Support- Closes 7/27/17

Position IT Systems Administrator/Helpdesk Support
Employer Comphy Co
Job Description This position is responsible for managing the day to day activities of IT help desk and systems support functions, providing service level excellence to the organization. Supports the work activities of the team by managing, monitoring, and maintaining all networks, servers and systems for 24/7 optimal performance, data integrity, and security. Provides technical and administrative support on systems, including installation, implementation, testing, troubleshooting, and maintenance/development on network systems, software and hardware. Proactively seeks new and innovative ways to transform IT infrastructure and deliver IT support.


  • Performs first line, on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommends and implements corrective solutions.
  • Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems.
  • Installs, assembles, and configures computers, monitors, networks infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables, and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
  • Troubleshoots problems with computer systems, servers, Internet connections, including troubleshooting hardware and software, Windows based workstations, Microsoft Office Suite, custom applications and systems/software, email, network and peripheral equipment problems; makes repairs and corrections where required.
  • Troubleshoots problems with phone systems (Currently VOIP phone system).
  • Manages, administers and secures Local Area networks.
  • Establishes and maintains user accounts, evaluates and develops maintenance and upgrade plans and performs maintenance activities, system backups and restores data.
  • Receives, tracks and suggests the prioritization of work order requests from users. Assigns tasks to appropriate work order tickets and ensures that all problems are tracked, measured, resolved, and verified.
  • Provides information to all users regarding system status, operability, proper equipment use, and printer functions. Works with users to solve problems and support their needs while educating users to prevent similar issues in the future.
  • Monitors and maintains server, firewall and network security; maintains a safe and secure work environment, investigates and reports security issues.
  • Upgrades, maintains and fixes all copiers and printers, which includes ordering and maintaining stock for printers and copiers, ensuring no down time for printers due to low stock.
  • Manages and implements backups and disaster recovery.
  • Patches server systems.
  • Troubleshoots and supports user connectivity, equipment, network issues, which may include training other staff members in first-line network and application troubleshooting techniques.
  • Proactively makes recommendations and provides solutions for new or upgraded systems, network infrastructure, solving problems and increasing productivity.
  • Coordinates and handles the project management for any approved system implementation, working closely with internal and external contacts to ensure smooth implementation.
  • Communicates and escalates advanced IT issues to our outside IT help provider if needed (Currently Team Technology).
  • Tests and evaluates systems, applications, software and hardware for reliability and functionality.
  • Develops processes to improve network reliability and proposes solutions to meet the future needs of both the company and the team members.
  • Provides suggestions in the development of IT strategies and policies.

Responsible for establishing and maintaining effective working relations, communication, and coordination with area staff and management as well as professional business relationships with outside contacts and vendors.



Key Attributes:

 High degree of personal integrity and discretion.

 Accuracy and self-auditing.

 Excellent organization skills, follow-through, thoroughness and attention to detail.

 Sense of urgency to ensure that IT issues are dealt with promptly and accurately.


Ability to:

 Work independently under limited supervision; solve problems involving differing situations, requiring creativity to search for solutions among learned and unlearned alternatives. Frequent analysis, independent judgment and discretion is required to determine appropriate courses of action.

 Communicate effectively, both orally and in writing. Must be a good listener as well as being able to disseminate information.

 Work effectively with employees at all levels of the organization, outside customers, and with the general public, including tolerance for constant interruptions.

 Demonstrate a positive and professional demeanor as an IT professional at Comphy Co.

 Troubleshoot, collect, compile, and analyze information to develop recommendations.

 Demonstrate strong knowledge of MS applications, servers and operating systems.

 Demonstrate confidentiality and discretion in dealing with highly sensitive company information.

 Manage a number of priorities simultaneously and meet deadlines.

 Work cooperatively and foster teamwork by helping co-workers with essential functions.

 Perform the essential physical job functions including but not limited to:

o Ability to spend extended periods of time sitting at workstation performing office work. Work is generally sedentary in nature, but may require standing and walking up to 15% of the time.

o Mobility to travel throughout office and warehouse areas and workstations.

o Ability to tolerate a work area containing bright lights and noise.

o Sufficient finger dexterity to make small movements such as computer keyboard manipulation, or picking up small objects.

o Ability to lift and transport up to 40 pounds from floor to storage shelves and/or around the work location.

 Work overtime occasionally, as required.


Education and Experience:

 High School Diploma or GED required.

 Bachelor or Technical Degree in computer science, IT or related field strongly preferred.

 Minimum of two (2) years previous systems administration and/or IT systems support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

 Certification(s) such as: Cisco Certified Network Associate (CCNA), CompTIA A+, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Microsoft Certified IT Professional, Microsoft Certified Systems Administrator(MCSA), Microsoft Certified Systems Engineer (MCSE) are preferred.

 Experience with Windows Server operating systems, Backup technologies, VoIP phone systems, workstation imaging, hardware install and configuration.

 Experience with Quickbooks a plus.

 Experience with CRM programs such as Salesforce preferred.

 Must have strong investigative, problem solving and customer responsiveness skills, and have the ability to communicate in a pro-active, positive and professional manner.

 Demonstrated data entry accuracy and attention to detail a must. Must possess strong organizational, prioritization and time management skills.

 Ability to manage multiple, competitive priorities simultaneously within a team environment.

 Must have a high level of integrity, self-accountability and be self-motivated.

 Strong analytical and project management skills are preferred.

 Must have the ability to remain calm and focused under pressure.


Days/Hours Monday – Friday 8am-5pm
Contact Info Human Resources

7034 Portal Way Unit U2, Ferndale, WA 98248


PHONE: 323.225.8234

How to Apply    To apply, please submit your resume and cover letter via e-mail to
Position Closes July 27, 2017