Customer Service/Counter Sales- Closes 7/28/17

Position Customer Service/Counter Sales
Employer  Kaman Fluid Power
Job Description Kaman Fluid Power, a subsidiary of Kaman Corporation, is leading provider of motion control products offering all types of hydraulic and pneumatic cylinders, motors, pumps, filters, and values as well as design and production of hydraulic power units, vacuum products, lubrication systems and complete turnkey engineered systems and solutions. Kaman Fluid Power is committed to providing a high level of customer service delivered through a national network of branch and distribution centers.

Summary: Performs daily shipping and receiving functions while assisting customers at counter with product solutions. These responsibilities will be carried out in a manner consistent with the goals and standards of the Company.

Responsibilities:
•Customer Service for walk-in/counter customers & prospects. ◦Generate new and repeat sales of Parker products by providing product and technical information in a concise manner.
◦Determine customer requirements and expectations in order to suggest specific products and solutions.
◦Suggest alternate products based on cost, availability or specifications.
◦Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
◦Educate customers about terminology, features and benefits of Parker products in order to improve product related sales and customer satisfaction.
◦Remain current on product developments by attending Parker training, as available.
◦Accurately process customer transactions such as orders, quotes or returns.

•Warehouse:
◦Receives incoming materials and products. Verifies received packages with freight records. Confirms accuracy/quality/quantity of materials received. Records information, shortages and discrepancies on computer system.
◦Assembles orders and packs items for shipment in an accurate and timely manner. Conveys orders to shipping area.
◦Shipping of material which includes boxing, packing, labeling, and preparation of any related documents (Can include UPS, Fed Ex, Truck, etc.)
◦Light assembly (including hose assemblies).
◦Drives vehicle to deliver products in a timely manner. Picks up rejected/defective product. Records daily delivery information and obtains customer signature on delivery tickets

•Other
◦Assist in all Inventory Management activities as needed including Cycle Counting, Bin Programs and general Inventory Maintenance.
◦Backup CSR as needed with phone calls and entry of non-counter sales/walk-in orders as needed
◦Housekeeping and light maintenance of warehouse, shop area, dock area and all associated equipment.
◦Maintains equipment and work area to insure neatness with a priority on safe workplace for self and co-workers.
◦Provides a high level of customer service to all customers
◦Manages time effectively, meets personal goals and works effectively with other members of the team.
◦Performs other duties as assigned.
◦Presents a professional image at all time to co-workers, customers and suppliers.
◦Follows company policies and procedures
◦Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and the organization.
◦Identifies and escalates priority issues.

Qualifications • High school diploma or general education degree (GED)
• Mechanical and mathematical aptitude required. Knowledge of the distribution industry and KFP products preferred.
• Valid driver’s license may be requiredPhysical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision

Compensation

Negotiable
Days/Hours Mon to Fri, 8am-5pm – 40 hours/week
Contact Info Tonya DaRocha

4125 Bakerview Spur, Bellingham, WA

EMAIL: czinn@bwrogers.com

How to Apply    Apply by clicking on the link below:

https://www.hrapply.com/kaman/AppJobView.jsp?link=5852&page=AppJobList.jsp&op=reset

Applications should include resume.

Position Closes July 28th, 2017
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