Patient Services Representative – Closes 6/23/17

Position Patient Services Representative
Employer Family Care Network
Job Description Location: Urgent Care Center, Bellingham WA

Company Information: As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community’s well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 locations in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. We offer an excellent benefits package including medical and dental insurance, paid time off, and a 401K. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.

Essential Functions: This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling. We are looking for a qualified, motivated individual with a passion for family medicine who can:

Communicate effectively
Provide excellent customer service
Effectively manage patient flow
Respond to patient questions and/or concerns in a calm and helpful manner
Accurately enter and review patient data in the EMR
Prioritize and multitask on multiple projects with frequent interruptions

Qualification Essential Knowledge, Skills and Abilities:

Ability to establish lasting and effective employee relationships in a team environment
Proficiency using standard computer and office equipment
Good spelling, grammar, typing, data entry, and phone skills
Ability to maintain patient privacy and confidentiality
Ability to adapt to process and procedure changes
Ability to thrive and grow in a fast-paced, learning environment
Medical office experience helpful, but not required
Bilingual a plus
Required Education: High school diploma or equivalent.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: All FCN employees must adhere to the company immunization policy. Immunizations required: influenza, Tdap, MMR, varicella or a verified history of chicken pox disease, PPD and any additional immunizations determined necessary for the protection of staff and patients. Family Care Network will cover the cost of required immunizations for Family Care Network employees; immunizations will be administered by FCN staff. Hepatitis B is strongly recommended.


Days/Hours Part-time (M-F 12:30pm-5pm)(Thursdays 12:30pm- 9pm)
Contact Info Human Resources, 709 W. Orchard Drive #4, Bellingham, WA  EMAIL:
How to Apply Please apply via our website:
Position Closes June 23, 2017