Technical Support Representative – Closes 7/31/17

Position Technical Support Representative
Employer Conversica
Job Description Located in downtown Bellingham, Conversica builds artificial intelligence powered software focused on helping companies grow. We are in an exciting and rapidly growing field right now and are currently hiring for a Technical Support Representative.

As a member of the Technical Support team, you will be part of delivering Conversica’s amazing customer support via phone and email in our downtown Bellingham office. If you have a passion for technology and helping others, we would love to hear from you!

What you’ll be doing:

Work directly with Conversica customers to troubleshoot and resolve their issues in a timely manner.
Effectively utilize Salesforce.com to manage support tickets, and document relevant communication and technical notes with customer.
Communicate with internal teams and departments to find solutions and improvements for critical customer issues.
Stay on top of product changes and updates to be able to relay the most accurate information to our customers.

Qualifications Who you are:

You’re a great listener and love to analyze, troubleshoot and resolve technical issues
Positive, patient, and adaptable
Excellent communicator in both speaking and writing
You take the initiative – you find the opportunities to help customers and you take them
Skilled in technical software and enjoy learning
You’ve earned a college degree or have a strong work history in customer support

Compensation Competitive pay, DOE + benefits
Days/Hours M-F regular business hours, 40 hours per week
Contact Info Maria, 1201 Cornwall Avenue, Suite 201, Bellingham WA 98225 EMAIL:   mariaw@conversica.com
How to Apply Email resume and cover letter to hr@conversica.com or visit our website at https://www.conversica.com/about-us-careers/

Conversica offers lots of perks such as …
Excellent health, dental, and vision insurance
Generous and flexible paid time off
Matching 401(k) contributions
Lots of room for growth
Downtown parking, breakfast, lunch, and snacks provided
Casual working atmosphere with fun and hard-working individuals

Position Closes July 31, 2017
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